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At Elite Hair Collection, we are committed to providing you the best service possible!  Your order will be processed and shipped within 48 hours of payment processing, unless there is a High Demand of that product due to a Sale or Promotion.  At that time you will be notified via email when your order will be shipped.   We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the Holidays. We strongly suggest not booking a hair appointment until you have received your order. 

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INCORRECT SHIPPING INFORMATION:

If a package is returned to Elite Hair Collection due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Elite Hair Collection is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

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LOST OR STOLEN PACKAGES:

Elite Hair Collection is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. and a completed tracking verification by the carrier.  Upon inquiry, Elite Hair Collection will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

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WE OFFER GROUND, PRIORITY, AND PRIORITY EXPRESS, USE STANDARD SHIPPING WHICH RANGES FROM 1-5 BUSINESS DAYS DEPENDING UPON YOUR LOCATION AND WHICH SERVICE YOU CHOOSE.

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